Enhancing UX for a Global Chemical Company

How we guided a global company to consolidate multiple brand sites into a seamless unified user experience
Global Brand
Information Architecture

Project Background

A global chemical company faced the challenge of consolidating multiple brands and websites into one cohesive entity. With a focus on information architecture and user experience, we aimed to create a seamless user journey.

Stakeholder Interviews

By conducting in-depth interviews with stakeholders from various regions and key departments, we gained valuable insights into their internal needs and perceptions of their customers. Despite limited access to actual users, we probed stakeholders' minds to gather crucial information, including feedback from frontline teams who interacted with customers regularly.

Crafting a vision for Best-in-class Global UX

Utilising the insights from stakeholder interviews, we developed core customer profiles that resonated with the diverse user base. To create an exceptional user experience, we studied analytics data from existing websites and evaluated best-in-class examples in the industry. Drawing inspiration from these sources, we crafted a vision that showcased the desired user experience for the client.

Screenshot from Figma showing wireframes and Information Artchitecture
High level vision for the Information Architecture in Figma

Engaging Wireframes and Strategic Content

To bring the vision to life, we designed key page wireframes for critical sections of the website. This included products and services, brand information, investor relations, regional details, media resources, and career opportunities. We also developed a secure login section for customers to access essential safety documentation. Guiding the client team, we provided a comprehensive content strategy document, offering precise instructions for each page and ensuring a cohesive and compelling narrative.

Iterative Prototyping to Refine UX

Through meticulous prototyping, we crafted a working prototype that exemplified the optimal user journey. Although representative user testing was limited, we conducted thorough testing with available participants to validate the logic and usability of the wireframes. The final prototype was handed over to the brand agency, who partnered with a development agency to bring the complete website to life.

Seamless Global Experience

By delivering a unified and user-centric online experience, we empowered our client to effectively communicate their global vision for the website and gain support from senior management. The streamlined information architecture, intuitive navigation, and engaging design established a strong foundation for a powerful online presence, helping the client's global chemical brands thrive.

"Your UX expertise and vision saved us months of back-and-forth with agencies and executives. The clarity provided by your prototype was invaluable."

Global Marketing Director, Global Chemical Company

Let's Work Together

Ready to take your product experience to the next level? Our experts can help! Get in touch to boost conversions, streamline messaging, and improve user experience.

128 City Road, London, England, EC1V 2NX
Thank you for reaching out. We'll be in touch shortly. In the meantime, you can connect with us on Linked In: linkedin.com/company/makehuman
Oops! Something went wrong while submitting the form. Please try again, or contact us directly at hello@makehuman.co

Latest Insights & Articles

We write about the importance of making products and technology more human.

Illustration of woman browsing an ecommerce store

The Secret Sauce of High-Converting E-commerce: Mastering Information Architecture

Master the unseen hero of e-commerce—Information Architecture—to boost sales and enhance user experience. From effective navigation to robust search systems, discover the keys to reducing cart abandonment and increasing ROI.
information architecture
Product designer concentrating on his new design

Overcoming The Five Key Reasons for Poor User Experience

Despite the increasing buzz around 'User Experience' or 'UX' in the tech and business world, many of us still find ourselves frustrated with products that offer a less-than-stellar experience. Here are the five most common reasons poor UX exists and what you can do to avoid them.
Poor UX
User Research
Product Strategy
Illustration of a man using a laptop at home with a credit card in his hand

Making eCommerce More Human: Key Takeaways from our Recent Webinar

Explore key insights from our webinar on enhancing eCommerce success. Discover the importance of human-centric design, effective conversion narrative, the importance of storytelling, understanding customer behaviours, and learning from industry leaders like Amazon.
eCommerce UX
Customer Behaviour