UX Audit & Expert Review

Move faster with more confidence using our expert UX guidance

Man conducing a UX Audit of a mobile phone, with phone in one hand and a checklist and pen in the other

What is a UX Audit & Expert Review?

A UX Audit is like a health check for your website or app. Our UX experts review every step in the user journey to see what's working well and what could be improved. This helps you understand why some visitors might leave without buying something or signing up.

A UX Audit identifies what areas are most important to fix to make everyone's visit smoother and more enjoyable. This means more people will stay on your site, come back often, and do more like shopping or signing up.

Our UX Experts can make a big difference to how your website or app works for your customers and results in better performance for your business too.

Our Expert UX Reviews deliver outstanding value

Expert UX audit of key user journeys

Our UX experts are leaders in their field. Our expert UX Audit will analyse the journey users will take to complete common and critical tasks and identify UX barriers or usability issues.

Review of content, tone, & imagery

UX experts feedback on how effective the content is in helping users make decisions and complete tasks. We'll provide accessibility guidance on the content and ensure the tone is inclusive.

Check how easy it is to navigate

You'll receive feedback on how easy the experience is to navigate. Where problems exist, we'll provide specific detail on what the issue is and recommend an action plan for navigation improvement.

Prioritised UX recommendations

Our expert UX audit orders recommendations by severity with high, medium, and low priorities. Each issue is detailed with examples and solutions for overcoming it.

Advice on UX best practice

We'll provide guidance on how well your website or product matches best practice UX guidelines. These industry standard UX guidelines have been refined over many years.

Inspiration & ideas for improvement

We don't want to deliver all bad news. We take care to generate ideas and unlock creative solutions with inspiration from other websites, apps, and products from around the world.

Example Audit Output

Our audits provide examples of any UX issues we've uncovered, along with illustrative solutions. Additionally, you'll have a one-on-one chat with the UX expert who reviewed your experience to answer any questions.

Screenshot from a UX Audit showing a web page and callouts explaining the problem
Example output of a high priority UX issue
Screenshot from a UX Audit showing a web page and callouts explaining the opportunity to improve
Example output from one of our UX Audits providing inspiration and ideas

What our clients say

Check out how these smart cookies feel about the value they received

Our client loved the audit you guys did so much that they printed off a copy and referred to slide numbers every time they needed us to make changes to the site.
Bella Headshot

Bella Lewis-Smith

Managing Director, Salad Creative

The audit you delivered was not only super insightful, it meant we could make changes much faster because we were no longer debating the issues as a team.
Justine Headshot

Justine Wyness

Ecommerce Consultant

The UX Audit gave us a fresh perspective that cut right to the issues we were having in onboarding new customers. The work was invaluable in increasing revenue.
Jon Headshot

Jon Darch

Managing Director, Uprated

UX Expertise with Clear Value

We aim to deliver within 5 working days of our initial briefing call

Essential
£1650+VAT
Tick Icon
Evaluation of 1 core user journey
Tick Icon
Comparison against 1 industry competitor
Tick Icon
Mobile OR Desktop UX Analysis
Tick Icon
Alignment with UX best practices
Tick Icon
Practical, actionable recommendations
Improve Your UX Today
Comprehensive
£2650+VAT
Tick Icon
Evaluation of up to 3 core user journeys
Tick Icon
Analysis against 3 industry competitors
Tick Icon
Mobile OR Desktop UX Analysis
Tick Icon
Alignment with UX best practices
Tick Icon
Evaluation of tone, content, and imagery
Tick Icon
Practical, actionable recommendations
Improve Your UX Today
Ultimate
£4650+VAT
Tick Icon
Evaluation of up to 3 core user journeys
Tick Icon
Analysis against 5 industry competitors
Tick Icon
Mobile AND Desktop UX Analysis
Tick Icon
Alignment with UX best practices
Tick Icon
Evaluation of tone, content, and imagery
Tick Icon
In-depth navigation evaluation
Practical, actionable recommendations
Improve Your UX Today
Basic plan
$180/yr
Save 20%
Feature text goes here
Feature text goes here
Feature text goes here
Get started
Business plan
$280/yr
Save 20%
Feature text goes here
Feature text goes here
Feature text goes here
Feature text goes here
Get started
Enterprise plan
$480/yr
Save 20%
Feature text goes here
Feature text goes here
Feature text goes here
Feature text goes here
Feature text goes here
Get started

Not sure what you need?

Book a 15 minute chat in Damian's calendar. He's our UX expert with 20+ years of experience. Get answers to your questions and a brief demo of what you'll get from an audit.

Book a 15 min chat

How our UX Audit & Expert Review works

Tell us about your project

We'll meet with your team to capture all the details we need about your business, the project objectives, your KPIs, and who your audience is.

Our experts get to work

We'll review the core user journeys from initial landing pages through to completion. We'll look at competitors and best-in-class examples too.

You get in-depth insights, fast

We'll deliver a presentation and an easy-to-digest report of findings, recommendations, and inspirational opportunities to deliver a more human experience.

Frequently asked questions

What is a 'core user journey'?
Down arrow

A 'core user journey' refers to the typical path users take on your website to achieve their desired goal. We'll collaborate with you to pinpoint your most crucial user journey, for instance - locating and purchasing a product in your ecommerce store.

Which competitors can we include?
Down arrow

We can look at any competitors you like. Direct or indirect as long as we can complete the same task and follow a similar journey through the site to reach their goal. For the most comprehensive competitor analysis we would work with you to brainstorm a list of competito user experiences we will include in the audit process.

How can you do a UX Audit so quickly?
Down arrow

We have decades of experience evaluating and auditing websites which means we can zero in on the key issues fast. We also have a streamlined process so that once you give us your brief, we get started straight away. When we take your brief, we'll give you an estimate on when we can deliver.

What does an 'actionable recommendation' mean?
Down arrow

Rather than deliver a list of problems with your website, app, or product. We aim to provide details of the problem and what we would recommend you do to fix it. Sometimes we will refer to other websites who have fixed the issue well, and other times we might draw up a simple wireframe solution.

What if I want to add extra things to the audit?
Down arrow

That's absolutely fine. You can amend or add anything you like. The Essential, Comprehensive and Ultimate products are set prices. Any additional requirements will be discussed with you and we can provide a revised quote for you. Let us know you want extras when you get in touch and we'd be happy to help.

Still have questions?

We'd love to jump on a quick call or video chat to give you more information.

Latest Insights & Articles

We write about the importance of making products and technology more human.

Illustration of woman browsing an ecommerce store

The Secret Sauce of High-Converting E-commerce: Mastering Information Architecture

Master the unseen hero of e-commerce—Information Architecture—to boost sales and enhance user experience. From effective navigation to robust search systems, discover the keys to reducing cart abandonment and increasing ROI.
ecommerce
information architecture
ux
Product designer concentrating on his new design

Overcoming The Five Key Reasons for Poor User Experience

Despite the increasing buzz around 'User Experience' or 'UX' in the tech and business world, many of us still find ourselves frustrated with products that offer a less-than-stellar experience. Here are the five most common reasons poor UX exists and what you can do to avoid them.
Poor UX
User Research
Product Strategy
Illustration of a man using a laptop at home with a credit card in his hand

Making eCommerce More Human: Key Takeaways from our Recent Webinar

Explore key insights from our webinar on enhancing eCommerce success. Discover the importance of human-centric design, effective conversion narrative, the importance of storytelling, understanding customer behaviours, and learning from industry leaders like Amazon.
eCommerce UX
Customer Behaviour
Webinar

Let's Work Together

Ready to take your business to the next level? Our experts can help! Fill out the form to boost conversions, streamline messaging, and improve user experience.

hello@makehuman.co
128 City Road, London, England, EC1V 2NX
Thank you for reaching out. We'll be in touch shortly. In the meantime, you can connect with us on Linked In: linkedin.com/company/makehuman
Oops! Something went wrong while submitting the form. Please try again, or contact us directly at hello@makehuman.co